ARRIBA DAY SPA - SONSTRAAL HEIGHTS - DURBANVILLE - ALL SPA AND SALON TREATMENTS - MASSAGES - FACIALS - WAXING AND SPA PACKAGES

SPA ETIQUETTE ADVANCED BOOKING As amenity spas often fill up fast, book as far in advance as possible. Want to avoid the crowds? Try reserving a treatment during off-peak hours or during the week. AFTER TREATMENT If essential oils, therapeutic creams or wraps have been applied to the body, try to wait at least 2 hours before showering, thus ensuring maximum benefit of the treatment. Drink plenty of fluids afterwards, preferably water, to aid elimination of toxins and to rehydrate the body. ATMOSPHERE What client behaviour would be considered bad manners? When should a guest be removed from the spa? ·Loud behaviour ·Inebriated ·Demeaning and abusive behaviour toward receptionists or therapists ·Guest insisting upon services without an appointment when the spa is fully booked Such behaviour does not conform to spa etiquette. BEFORE TREATMENT Avoid heavy meals - light snacks only. Consumption of alcohol is not recommended. CANCELLATION Unexpected things do happen, and sometimes it's impossible to keep an appointment. If you must cancel, give at least 4 hours notice so that the necessary arrangements can be made. Please note that a 50% deposit will be charged for all treatments cancelled with less than 48 hours notice. CELL PHONES Leave phones and pagers at home or in your hotel room; or turn them off before entering the spa. CHILDREN *** A spa is a great place to get a little alone time. No children please. COMMUNICATING YOUR PREFERENCES Be sure to speak up. All aspects of treatments can be modified to your taste: amount of light, kind (or absence) of music, room temperature, and whether or not you choose to have a conversation or enjoy the treatment in silence. If you want the therapist to give you a deep massage, or be gentler, let him or her know. Also, feel free to ask questions. Your therapist will enjoy knowing your thoughts and clarifying any issues you may have. If any part of your experience is unsatisfactory, first tell the therapist. If the response isn't helpful, speak to a manager or the owner of the spa, if available. CONVERSATION In the relaxation room and elsewhere, keep conversations at a low volume. EATING AND DRINKING Try not to eat for at least an hour before a treatment, and avoid the consumption of alcohol on the day of a treatment. ECO-AWARENESS Being respectful of your environment is part of the spa experience. Use only the number of towels necessary: water and electricity are limited resources. If you spend time in nature, don't leave any trash behind. GRATUITIES Ask if gratuities are included. If not, about 15 percent is customary, but you may of course leave more or less, depending on the quality of the service. Leave the tip at the reception desk when you pay your bill rather than giving it directly to the therapist. If you receive multiple services from different people (a massage therapist, a facial esthetician, etc.), leave a separate tip for each of them. MEDICAL CONDITIONS If you have any type of medical condition, be sure to mention it when you book an appointment. Certain treatments may not be advisable for you. Also, tell the therapist if you're wearing contact lenses before you have a facial. MIXING ACTIVITIES AND SPA-GOING On the day of treatment, try to stay out of the sun, also don't schedule a physically demanding endeavour after a spa appointment. When in doubt, contact the spa to ask whether it is advisable to engage in a particular activity prior to your appointment. PREPARING FOR A BODY TREATMENT Generally, undress completely for body services, your therapist will keep your body draped in dry services and only expose area to be worked upon, however in wet services such as body scrubs, body wraps and hydrotherapies you will not be draped in order to reap maximum benefits. (Swimsuits are optional in some of these services).